Privacy Policy
Welcome to Coveted Hospitality LLC. This Privacy Policy outlines how we collect, use, and share your Personal Information when you use our website, mobile applications, and other services (collectively referred to as the "Services"). Personal Information refers to any data that can identify you directly or indirectly. By using our Services, you agree to collect and use your Personal Information as described in this Policy.
1. Information Collection
We collect Personal Information directly from you, from your interactions with us, and automatically through your use of our Services. This includes information provided during registration, check-in, and communication with our customer service team. We may also collect data from third parties, such as social media platforms and background check providers, to enhance our Services and verify your identity.
2. Use of Personal Information
We use your Personal Information to provide, maintain, and improve our Services, communicate with you, personalize your experience, and fulfill our contractual obligations. Additionally, we use data for analytics, fraud prevention, and compliance with legal obligations. In the European Economic Area (EEA), we process Personal Information based on legal grounds such as consent, contract necessity, legal obligation, and legitimate interests.
3. Sharing of Personal Information
We may share your personal information with service providers/partners and landlords in case of business transfers or legal compliance. We ensure that third parties follow appropriate data protection measures and only disclose Personal Information when necessary to provide our Services.
4. Cookies and Tracking Mechanisms
We use cookies, web beacons, and log files to collect information about your use of our Services. These technologies help us understand user behavior, personalize content, and improve our platform. You can manage cookie preferences through your browser settings, although disabling cookies may affect certain functionalities.
5. Children’s Privacy
Our Services are not directed to individuals under 16, and we do not knowingly collect Personal Information from minors. If we become aware of such data being provided without parental consent, we will take steps to delete it promptly.
6. Links to Other Websites
Our website may contain links to third-party websites. We encourage you to review the privacy policies of these websites, as we are not responsible for their practices or content.
7. Data Security
We prioritize the security of your Personal Information and follow industry-standard practices to safeguard it. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Phishing
We will never request sensitive information through non-secure or unsolicited communication channels, such as credit card details or login credentials. Please be cautious of phishing attempts and report any suspicious activity to us.
9. Payment Authorization.
By agreeing to this Agreement, the Guest authorizes the Host to charge the payment method on file for any fees or charges incurred during the stay, including but not limited to: late checkout fees, fees for unauthorized guests, charges related to partying, smoking penalties, costs for property damage, or fees associated with extending the reservation beyond the originally agreed-upon dates. The Host reserves the right to utilize the payment information provided by the Guest to settle any outstanding balances or expenses resulting from breaches of this Agreement. The Guest acknowledges and agrees that such charges may be applied to the provided payment method without further consent or notification.
10. Your Rights and Choices
You have the right to opt out of marketing communications, update or delete your information, and control cookie preferences. If you are located in the EEA, UK, or Switzerland, you may also request access to your data, object to processing, and exercise other privacy rights.
11. Cross-Border Data Transfers
We may transfer Personal Information to affiliates, service providers, and agents located outside the EEA, UK, or Switzerland. When doing so, we ensure compliance with applicable data protection laws and implement safeguards to protect your information.
12. Mechanical Failures.
Host attempts to properly maintain the Property. While all electrical and mechanical equipment within the Property are in good working order, Host cannot guarantee against mechanical failure of electrical service, stopped plumbing, water supply, heating, air conditioning, audio visual equipment, internet access, cable service, or appliances. Guest agrees to report any inoperative equipment or other maintenance problem to Host immediately. Host will make every reasonable effort to have repairs done quickly and efficiently. Guest will allow Host or a person permitted by Host access to the Property for purposes of repair and inspection. Host is not responsible for any inconvenience that may occur and no refunds or rent reductions will be made due to failure of such items.
13. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]. We are committed to addressing your inquiries promptly and transparently.
14. Steward of Your Personal Information
The entity responsible for your Personal Information, known as the "Steward," varies based on your location. We take privacy seriously and strive to uphold the highest standards in data protection across all our operations.
